FAQ's

I am afraid we can only accept card payments for direct bookings or BACS/card payments for private events.

Should you or any member of your party need to cancel your booking you may do so, as long as this is at least 14 days prior to the event, by either telephoning 0121 3186348 or email [email protected] (some hotels will allow us to cancel/amend up to 8 days prior)

Please be aware that cancelations made directly to Murder 57 are only applicable during office opening hours. If a cancelation is received on a weekend, then this may be classed within 14 days prior to the event and subject to no refund.  

Cancellations made directly with the venue will not be effective.

Every venue is different- please see the venue details on our website for all information.

Occasionally we need to cancel an event because of circumstances beyond our control due to practical or financial constraints. We endeavor to inform all those affected as soon as possible and offer an alternative date, venue or full refund, dependent upon circumstance.

We will always try to make it easy for you if we can, an extra set of evidence for your table or anything that we can help you with could enhance your evening’s entertainment.

Please do inform us as soon as possible if you do require a disabled access room or additional support, so we can confirm this with the hotel.

For each event you will be sent a confirmation which informs you about times, venues and performance start times. It also outlines the plot for you and offers tips on the optional dress code- bring it with you for reference or to use as your booking reference.

Yes, amendments to bookings such as; menu choices, name changes etc can be made up to 14 days prior to an event.

Please contact us during Monday-Friday Office hours to make any amendments. Amendments with regards to bedrooms are always subject to availability.

Please do inform us if your group has booked separately and you would all like to be seated together. At most of our venues the tables can seat up to 10 guests, so if you are a party of 10 or less we will always seat you with your group.

Often the evenings start for you at 7.30pm but check your booking confirmation if in doubt.

Often it adds to the fun atmosphere if you dress with the theme but we want you to have a brilliant evening with us so it’s your choice.

Bring a pen and notepad if you want to make notes, reading glasses and of course your sharpest wits and listening skills for picking up clues.

No, listen and react to the actors and the story they are telling you, your job on the evening is to find out whodunit and why!

Ask questions, read evidence and discuss with other guests your theories and observations. There is no expectation for you to act at all but you can join in where appropriate to enhance your experience.